Terms of Service

1. Agreement and eligibility

These Terms of Service (“Terms”) are a legal agreement between FieldVero LLC (“FieldVero,” “we,” “us,” or “our”) and the person or organization using our websites, applications, and services (collectively, the “Service”). By creating an account, accepting an order, or using the Service, you agree to these Terms. You must be at least 18 years old. If you use the Service for an organization, you represent that you have authority to bind it, and “Customer” or “you” means that organization.

An order form, checkout page, data processing addendum, or other written agreement accepted by both parties may add to these Terms. If terms conflict, the order form controls for commercial terms and the data processing addendum controls for personal-data processing.

2. The Service

FieldVero is a business operations platform for scheduling, dispatch, field work, inspections, service records, assets, client communications, estimates, invoices, documents, and related workflows. Features may vary by plan, device, location, integration, or release. We may improve or change the Service, provided we do not materially reduce a paid Service during its current committed subscription term without a reasonable operational reason.

3. Accounts and administration

You must provide accurate account information, keep credentials confidential, use reasonable access controls, and promptly notify us at security@fieldvero.com if you suspect unauthorized access. Customer administrators control users, roles, settings, integrations, and Customer Data within their workspace. Customer is responsible for authorized-user activity and for promptly removing access that is no longer appropriate.

4. Subscriptions, fees, and taxes

Paid plans, billing periods, usage limits, renewal terms, and fees are shown in the applicable order or checkout flow. Unless the order says otherwise, subscriptions renew for the same period until canceled before renewal. Customer authorizes us and our payment provider to charge applicable fees and taxes. Fees are nonrefundable except where the order or law requires otherwise. We may change future pricing with advance notice; a change applies no earlier than the next renewal.

5. Customer Data

Customer retains its rights in information, files, photos, messages, records, and other content submitted to the Service (“Customer Data”). Customer grants FieldVero a limited, nonexclusive right to host, copy, transmit, display, and otherwise process Customer Data only as reasonably necessary to provide, secure, support, and improve the Service; comply with law; and follow Customer’s documented instructions. Customer is responsible for the accuracy and legality of Customer Data and for having the notices, permissions, and rights needed to submit it.

6. AI-assisted features

Some features use artificial intelligence to draft, classify, summarize, extract, or suggest information. AI output may be incomplete, inaccurate, or unsuitable for a particular job. Customer must use qualified human review before relying on output, especially for code compliance, inspections, pricing, safety, legal obligations, or records delivered to a client or authority. AI output is not a substitute for professional judgment, and Customer remains responsible for decisions and final work.

7. Life-safety and professional responsibility

FieldVero is a recordkeeping and workflow tool. It is not an emergency monitoring service, central station, authority having jurisdiction, licensed contractor, engineer, inspector, lawyer, or code official. The Service does not dispatch emergency responders or guarantee that an alarm, system, inspection, repair, or report satisfies any code, contract, manufacturer instruction, or government requirement. Customer remains responsible for licensed work, jobsite safety, emergency procedures, required testing, code compliance, approvals, final records, and timely action on deficiencies.

8. Acceptable use

You will not, and will not allow others to:

• use the Service unlawfully, fraudulently, or to violate another person’s rights;
• upload malicious code or harmful, deceptive, infringing, or unlawful material;
• probe, bypass, or disrupt security, authentication, rate limits, or access controls;
• access another customer’s workspace or data without authorization;
• reverse engineer the Service except to the limited extent a law does not allow that restriction;
• resell or provide the Service to third parties except as expressly authorized; or
• use the Service or its output to build a competing model or service through unauthorized scraping.

9. FieldVero property and feedback

FieldVero and its licensors own the Service, software, designs, documentation, trademarks, and related intellectual property, excluding Customer Data and third-party materials. These Terms grant Customer only a limited, nonexclusive, nontransferable right to use the Service during the applicable term. If you voluntarily provide feedback, we may use it without restriction or obligation, provided we do not identify you publicly without permission.

10. Third-party services and integrations

The Service may connect to payment, mapping, email, messaging, accounting, storage, artificial intelligence, app-store, or other third-party services. Their terms and privacy practices govern their services. Customer authorizes FieldVero to exchange data with integrations Customer enables. We are not responsible for a third party’s service, content, availability, or changes.

11. Confidentiality

Each party will use the other party’s nonpublic business, technical, security, and commercial information only to perform under these Terms, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound to protect it. These duties do not apply to information that is public through no breach, already known without duty, independently developed, or lawfully received from another source. A legally required disclosure is permitted after notice when legally allowed.

12. Availability and support

We work to keep the Service available and secure, but maintenance, internet failures, third-party outages, emergencies, and other events may interrupt it. Unless a signed order states a specific service level, we do not guarantee uninterrupted or error-free operation. Customer should maintain operational procedures appropriate for time-sensitive and life-safety work when the Service or a device is unavailable.

13. Warranties and disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” FIELDVERO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE, DATA, AI OUTPUT, INTEGRATIONS, OR REPORTS WILL BE ERROR-FREE, COMPLETE, OR SUFFICIENT TO MEET A LEGAL, SAFETY, INSURANCE, OR CONTRACTUAL REQUIREMENT.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY’S TOTAL LIABILITY ARISING OUT OF THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR $100 IF CUSTOMER PAID NO FEES.

These limits do not apply to amounts owed for the Service, a party’s fraud or willful misconduct, Customer’s violation of acceptable use, or liability that cannot legally be limited. Some jurisdictions do not allow certain limitations, so they apply only to the extent permitted by law.

15. Indemnification

Customer will defend and indemnify FieldVero LLC and its personnel against third-party claims, damages, and reasonable costs arising from Customer Data, Customer’s unlawful or unauthorized use of the Service, or Customer’s violation of Section 8, except to the extent caused by FieldVero’s breach of these Terms or willful misconduct. FieldVero will provide prompt notice and reasonable cooperation and will allow Customer to control the defense, subject to FieldVero’s right to participate and to approve any settlement that admits fault or imposes an obligation on FieldVero.

16. Suspension, termination, and data export

Either party may terminate as stated in an order or if the other party materially breaches and does not cure within 30 days after written notice. We may suspend access sooner when reasonably necessary to stop a security threat, unlawful use, material harm, or overdue undisputed fees, and will narrow and lift the suspension when reasonably possible. After termination, Customer’s right to use the Service ends. Subject to law, security, payment status, and technical feasibility, we will provide a reasonable opportunity to export Customer Data before deletion under our retention practices. Terms that by their nature should survive will survive.

17. Governing law and disputes

California law governs these Terms without regard to conflict-of-law rules. The state and federal courts located in Alameda County, California have exclusive jurisdiction, and each party consents to that venue. Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through written notice and business discussion. Either party may seek urgent injunctive relief when necessary to protect data, security, confidentiality, or intellectual property.

18. General terms and contact

We may update these Terms by posting a revised version with a new date and giving reasonable notice of material changes. Changes apply prospectively. Neither party may assign these Terms without the other’s consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets. Neither party is liable for delay caused by events beyond its reasonable control. Failure to enforce a term is not a waiver. If a term is unenforceable, the rest remains effective. These Terms and incorporated agreements are the entire agreement about the Service.

Legal notices to FieldVero LLC may be sent to legal@fieldvero.com. Mailing details for formal notice are available upon a valid request. Privacy questions are governed by our Privacy Policy.